Effective date: 9/24/2019
PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context.
PII, as used in the European Union, is any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person
If you do not agree with these terms, please do not access, or use the Services.
What personal information do we collect?
In order to enable visitors of our Services to see certain pages, when specifically requested by such visitors, we may require the user to provide contact information, (including but not limited to name and e-mail address). The information collected shall be used for the purposes providing you with email support and in order to allow Clarizen to contact you, from time to time, via email communication, with news and updates about services, products, and offerings (such as: a newsletter, new releases, new features, special offers etc.).
If you wish, at any time, to remove your email address from any of the above mentioned email mailing lists and stop receiving future email communications from us, other than the emails directly related to the Service functionality, you may unsubscribe by sending an email to: firstname.lastname@example.org. For your convenience, email communication from us contains instructions regarding how to unsubscribe from our e-mail mailing lists.
Contact information is information such as your name or mailing address that can be used to uniquely identify you. In order to use certain Services and/or receive newsletters or commercial offers, you must provide contact information.
Additionally, as you navigate through and interact with the website, we may use automatic data collection technologies to collect the following information about your equipment, browsing actions and patterns:
- details of your visits to our website, including traffic data, geolocation data, logs, what website you viewed immediately prior to visiting our website, what search engine and search keywords you may have used to get to our website, and other communication data and the resources that you access and use on the website; and
- information about your computer and internet connection, specifically your IP address operating system and browser type.
We also may use these technologies to collect information about your online activities over time and across third party websites or other online services (behavioral tracking).
The information we collect automatically includes Personal Data and/or we may maintain it or associate it with Personal Data we collect in other ways or receive from third parties. It helps us to improve our website and to deliver a better and more personalized service, enabling us to:
- estimate our audience size and usage patterns;
- store information about your preferences, allowing us to customize our website according to your individual interests;
- speed up your searches; and
- recognize you when you return to our website.
When do we collect information?
We collect information from you when you register on our site, access our services, subscribe to a newsletter, fill out a form, or enter information on our site.
How do we use your information?
We may use the information we collect from you in the following ways:
- To personalize user’s experience and to allow us to deliver the type of content and product offerings in which you are most interested or have directly requested from us.
- To improve our Services in order to better serve you.
- To allow us to better service you in responding to your customer service requests.
- To administer surveys or other site features.
- To quickly process your transactions.
- To send periodic emails regarding your products and services.
How do we protect visitor information?
Clarizen employs a dedicated security team that utilizes industry best practices and best of breed technology to manage security of our infrastructure and your data. Clarizen undergoes an annual independent third-party assessment, performs an annual data privacy impact assessment, and maintains ISO 27001:2013 certification.
All your contact information, including, but not limited to, your name, address, telephone number, email address, is held in strict confidence. This information is collected for the primarily purposes of enabling you to receive the Services requested by you.
Your personal information is encrypted and stored behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. In addition, all sensitive information you supply is encrypted “in transit,” and “at rest.”
We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information.
Although we take every possible measure to provide secure Services threats are constantly evolving, and new risks appear regularly and therefore Clarizen cannot be liable for service interruptions, intrusions, errors, loss of data, or any other interference with the use of the Services as a result of security related incidents.
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (with your permission) that enables the site’s or service provider’s systems to recognize your browser and remember certain information. Cookies are also used to help us understand your preferences based on previous or current Site activity,
- Understand and save user’s preferences for future visits, which enables us to provide you with improved services.
- Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.
If you disable cookies, you will still be able to access our site, but some features may be disabled and some of our services may not function properly.
Third party disclosure
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information (PII) unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our Services, conducting our business, or servicing you, so long as those parties agree to keep this information confidential and secured in compliance with Clarizen policies.
We may also release your information when we believe release is appropriate to protect ourselves from liability, or to comply with law, enforce our site policies, or protect ours or others’ rights, property, or safety. We may also disclose your personal information to the extent necessary in connection with a merger, acquisition, liquidation, or bankruptcy of the company.
Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
We use the following third party services to help us provide you with the services and to improve our website and understand our users:
- Other Services. We also use other third party providers to help us understand our users and to help us analyze and debug errors you may encounter when using our website and our Sensors. These organizations are under contractual obligations to use this data only for providing the services to us and to maintain this information strictly confidential. These third parties may, however, aggregate the information it collects with information from their other customers for their own purposes.
Third party links
Links to third party websites are provided as a convenience to you. Such linked sites are outside of our control and responsibility and are not covered by this policy. If you use any such linked sites, you should consult the privacy policies posted on those websites.
California Online Privacy Protection Act
According to CalOPPA we agree to the following:
- Users can visit our site anonymously, but this will limit our ability to deliver the type of content and product offerings in which you are most interested, or for which you have paid and subscribed to.
- Users are able to change their personal information
By emailing us
- By calling us
- By contacting their account representatives.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
- We will notify the users via email, or preferred method of communication.
- We will notify the users via in-site notification.
Limitation of liability
Under no circumstances, including but not limited to negligence, shall we be liable for any special or consequential damages that results from the use of, or the inability to use, the website and the materials in it.
Without derogating the aforementioned, in no event shall our total liability exceed the amount paid by you, if any, for accessing the site.
Notice to California residents re: direct marketing
Pursuant to California Civil Code Section 1798.83, residents of the State of California have the right to request from companies conducting business in California certain information regarding disclosure within the immediately preceding calendar year of that California resident’s personal information to third parties (and in some cases affiliates) for their direct marketing purposes.
If you are a California resident and you have questions about our practices with respect to sharing information with third parties for their direct marketing purposes and your ability to exercise choice, please send your request to the following email address: email@example.com or write to us at the following mailing address. You must put the statement “Your California Privacy Rights” in the subject field of your e-mail or include it in your writing if you choose to write to us at the designated mailing address. You must include your name, street address, city, state, and zip code. We are not responsible for notices that are not labeled or sent properly, or do not have complete information. Please note that we are only required to respond to one request per customer each year.
European Union General Data Protection Regulations
If you are in the European Union, the processing of Personal Data is lawful only if it is permitted under the applicable data protection laws. We have a lawful basis for each of our processing activities (except when an exception applies as described below):
- Legitimate Interests. We will process your Personal Data as necessary for our legitimate interests such as facilitating communication between Clarizen and you and improving our website and IT infrastructure;
- To Fulfill Our Obligations to You Under Our Contracts. We process your Personal Data in order to fulfill our obligations to you pursuant to our contracts; and
- As Required by Law. We may also process your Personal Data to respond to legal process, such as subpoenas or as necessary for us to protect our interests or otherwise pursue our legal rights and remedies (for instance, when necessary to prevent or detect fraud, attacks against our network or other criminal and tortious activities), defend litigation and manage complaints or claims.
YOUR RIGHTS TO YOUR INFORMATION AND ACCESSING AND CORRECTING YOUR INFORMATION
Applicable data protection laws may provide you with certain rights with regard to our processing of your Personal Data.
- Access and Update. You can review and change your Personal Data by logging into your online account.
- You have the right to restrict our processing of your Personal Data under certain circumstances. In particular, you can request we restrict our use of it if you contest its accuracy, if the processing of your Personal Data is determined to be unlawful, or if we no longer need your Personal Data for processing, but we have retained it as permitted by law.
- You have the right to lodge a complaint with the applicable supervisory authority in your country where you believe your rights under applicable data protection laws have been violated. However, before doing so, we request that you contact us directly in order to give us an opportunity to work directly with you to resolve any concerns about your privacy.
- Withdrawal of Consent. To the extent that our processing of your Personal Data is based on your consent, you may withdraw your consent at any time by closing your account. Withdrawing your consent will not, however, affect the lawfulness of the processing based on your consent before its withdrawal, and it will not affect the lawfulness of our continued processing that is based on any other lawful basis for processing your Personal Data.
- Right to be Forgotten. You have the right to request that we delete all of your Personal Data. We will only delete your Personal Data when we no longer have a lawful basis for processing your Personal Data or after a final determination that your Personal Data was unlawfully processed. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect. In all other cases, we will retain your Personal Data as set forth in this Policy. In addition, we cannot completely delete your Personal Data as some data may rest in previous backups.
How You May Exercise Your Rights. You may exercise any of the above rights by contacting us through any of the methods below. If you contact us to exercise any of the foregoing rights, we may ask you for additional information to verify your identity. We reserve the right to limit or deny your request if you have failed to provide sufficient information to verify your identity or to satisfy our legal and business requirements.
We do not knowingly collect personal information from children under 13. No-one under age 13 may provide any information to or on the Site. If you are under the age of 13, do not register on the Site or use or provide any personal information on or through the Site, including your name, email address or any screen name or user name you may use.
2755 Campus Drive, Suite 300
San Mateo, CA 94403