This is a team oriented position that has strong potential for growth, responsibility, and overachievement. We are looking for candidates who enjoy a high paced environment, with multi-role responsibilities and bring enthusiasm to their job. This is a strategic role working with our key customers, our internal sales team and other departments and has central importance to our ongoing success as a company.

Responsibilities

    • Drive customer adoption and successful expansions of Clarizen throughout the enterprise
    • Develop trusted advisor relationships and articulate value of the Clarizen solution to the enterprise customer sponsors and stakeholders
    • Gain deep understanding of the customer’s business requirements and ensure Clarizen is closely aligned with the customer’s business strategy
    • Partner with sales to enable up-sells, cross-sells, and expansions
    • Engage with customers and our professional services department to develop system design, functional and technical specifications to meet customer functionality, reporting, customization and integration requirements
    • Relentlessly serve as the customer advocate to Clarizen, ensuring high customer satisfaction
    • Serve as the software expert and product specialist and aim to solve customer business challenges
    • Provide feedback to Product and Engineering regarding customer requests, emergencies, or unmet product needs
    • May require up to 50% travel

Desired Skills and Experience

    • Must Have
      • Bachelor of Science from accredited university
      • Proven track record driving success with enterprise customers
      • 1-2 years of work experience in customer-facing roles for technology companies with at least 1-2 years of experience in SaaS account management/customer success/sales engineering/technical account management or consulting
      • Innovative and assertive, with the ability to pick up new technologies and assess situations quickly
      • Creative problem solver who thrives in a collaborative environment
      • Experience serving as a customer advocate – able to understand and articulate the needs of the customer and deliver on those needs
      • Ability to facilitate and harness cross-team collaboration working with teams in person and virtually
      • Strong presentation and communication skills
      • Enthusiastic, personable and flexible
      • Exceptional team player
      • Positive attitude, always willing to put the customers’ needs first
      • A self-starter and quick learner comfortable in a fast paced environment where priorities change constantly
      • Knowledge of Salesforce or other CRM tools; SaaS & general programming methodologies and software architecture
      • Ability to convey technical information in an easy to understand way
    • Nice to Have
      • Domain expertise in an IT/ PMO, Engineering/ Agile, Marketing Department, or Professional Services Organization
      • PMP certification
      • Knowledge of Customer Success Best Practices

 

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