Clarizen, the fast-growing, award-winning leader in enterprise-class work collaboration and project management, is looking for a qualified and high-energy Customer Success Manager. This is a team oriented position that has strong potential for growth, responsibility, and overachievement. We are looking for candidates who enjoy a high paced environment, with multi-role responsibilities and bring enthusiasm to their job. This is a strategic role working with our key customers, our internal sales team and other departments and has central importance to our ongoing success as a company.

Location: San Mateo, CA 

Responsibilities 

  • Drive customer adoption and successful expansions of Clarizen throughout the enterprise
  • Develop trusted advisor relationships and articulate value of the Clarizen solution to the enterprise customer sponsors and stakeholders
  • Gain deep understanding of the customer’s business requirements and ensure Clarizen is closely aligned with the customer’s business strategy
  • Partner with sales to enable up-sells, cross-sells, and expansions
  • Engage with customers and our professional services department to develop system design, functional and technical specifications to meet customer functionality, reporting, customization and integration requirements
  • Relentlessly serve as the customer advocate to Clarizen, ensuring high customer satisfaction
  • Serve as the software expert and product specialist and aim to solve customer business challenges
  • Provide feedback to Product and Engineering regarding customer requests, emergencies, or unmet product needs
  • May require up to 25% travel

 

 

Qualifications & Skills

  • Bachelor of Science from accredited university
  • Proven track record driving success with enterprise customers
  • 5-10 years of work experience in customer-facing roles for technology companies with at least 5 years of experience in SaaS account management/customer success/sales engineering/technical account management or consulting
  • Innovative and assertive, with the ability to pick up new technologies and assess situations quickly
  • Creative problem solver who thrives in a collaborative environment
  • Experience serving as a customer advocate – able to understand and articulate the needs of the customer and deliver on those needs
  • Ability to facilitate and harness cross-team collaboration working with teams in person and virtually
  • Strong presentation and communication skills
  • Enthusiastic, personable and flexible
  • Exceptional team player
  • Positive attitude, always willing to put the customers’ needs first
  • A self-starter and quick learner comfortable in a fast paced environment where priorities change constantly
  • Knowledge of Salesforce or other CRM tools; SaaS & general programming methodologies and software architecture

Nice to Have

  • Domain expertise in an IT/ PMO, Engineering/ Agile, Marketing Department, or Professional Services Organization
  • PMP certification
  • Knowledge of Customer Success Best Practices

Benefits

  • Benefits package includes health care, dental, vision; life insurance, flexible spending and dependent care accounts, 401K, sick leave, subsidized lunches and ping pong.