Our mission is to power the fast, agile enterprises by creating a world where work is simplified and goals are met.

We offer an amazing opportunity for exceptional individuals to join our rapidly growing SaaS company serving hundreds of the largest customers in the world, and deliver an innovative solution to help them carry out their work. Our product has been repeatedly recognized by Gartner and Forrester as market leaders.

This is a team oriented position that has strong potential for growth, responsibility, and overachievement. We are looking for candidates who enjoy a high paced environment, with multi-role responsibilities and bring enthusiasm to their job. This is a strategic role working with our key customers, our internal sales team and other departments and has central importance to our ongoing success as a company.

Location: London, UK

Responsibilities

  • Drive sales of Clarizen’s SaaS solution
  • Drive customer adoption and successful expansions of Clarizen throughout the enterprise
  • Develop trusted advisor relationships and articulate value of the Clarizen solution to the enterprise customer sponsors and stakeholders
  • Gain deep understanding of the customer’s business requirements and ensure Clarizen is closely aligned with the customer’s business strategy
  • Partner with sales to enable up-sells, cross-sells, and expansions
  • Engage with customers and our professional services department to develop system design, functional and technical specifications to meet customer functionality, reporting, customization and integration requirements
  • Relentlessly serve as the customer advocate to Clarizen, ensuring high customer satisfaction
  • Serve as the software expert and product specialist and aim to solve customer business challenges
  • Provide feedback to Product and Engineering regarding customer requests, emergencies, or unmet product needs
  • May require up to 30% travel

Desired Skills and Experience – must have

  • Proven track record driving success with enterprise customers
  • Has Consultative Approach To Customer Success
  • 1-2 years of work experience in customer-facing roles for technology companies with at least 1-2 years of experience in SaaS account management/customer success/sales engineering/technical account management or consulting
  • Innovative and assertive, with the ability to pick up new technologies and assess situations quickly
  • Creative problem solver who thrives in a collaborative environment
  • Experience serving as a customer advocate – able to understand and articulate the needs of the customer and deliver on those needs
  • Ability to facilitate and harness cross-team collaboration working with teams in person and virtually
  • Strong presentation and communication skills
  • Enthusiastic, personable and flexible
  • Exceptional team player
  • Positive attitude, always willing to put the customers’ needs first
  • A self-starter and quick learner comfortable in a fast paced environment where priorities change constantly
  • Knowledge of Salesforce or other CRM tools; SaaS & general programming methodologies and software architecture
  • Ability to convey technical information in an easy to understand way

Nice to Have

  • Bachelor of Science from accredited university
  • Domain expertise in an IT/ PMO, Engineering/ Agile, Marketing Department, or Professional Services Organization
  • PMP certification
  • Knowledge of Customer Success Best Practices