Select Page

Job Description

This is a team oriented position that has strong potential for growth, responsibility, and overachievement. We are looking for candidates who enjoy a high paced environment, with multi-role responsibilities and bring enthusiasm to their job. This is a strategic role working with our key customers, our internal sales team and other departments and has central importance to our ongoing success as a company.

Job Location

City of Westminster, England, United Kingdom

The Role

  • Drive customer adoption and successful expansions of Clarizen throughout the enterprise
  • Develop trusted advisor relationships and articulate value of the Clarizen solution to the enterprise customer sponsors and stakeholders
  • Gain deep understanding of the customer’s business requirements and ensure Clarizen is closely aligned with the customer’s business strategy
  • Partner with sales to enable up-sells, cross-sells, and expansions by creating and driving an account plan
  • Engage with customers and our Professional Services department to develop system design, functional and technical specifications to meet customer functionality, reporting, customisation and integration requirements
  • Relentlessly serve as the customer advocate to Clarizen, ensuring high customer satisfaction
  • Provide feedback to Product and Engineering regarding customer requests, emergencies, or unmet product needs

Must Have

  • Proven track record driving success with enterprise customers
  • 3-5 years of work experience in customer-facing roles for technology companies with at least 2 years of experience in SaaS account management/customer success / sales engineering / technical account management or consulting
  • Innovative and assertive, with the ability to pick up new technologies and assess situations quickly
  • Creative and logical problem solver who thrives in a collaborative environment
  • Experience serving as a customer advocate – able to understand and articulate the needs of the customer and deliver on those needs
  • Ability to facilitate and harness cross-team collaboration working with teams in person and virtually
  • Strong presentation and communication skills
  • Enthusiastic, personable and flexible
  • Exceptional team player
  • Positive attitude, always willing to put the customers’ needs first
  • A self-starter and quick learner comfortable in a fast paced environment where priorities change constantly
  • Knowledge of Salesforce or other CRM tools; SaaS & general programming methodologies and software architecture
  • Ability to convey technical information in an easy to understand way
  • Speak fluent English

Nice to Have

  • Domain expertise in an IT/ PMO, Engineering/ Agile, Marketing Department, or Professional Services Organization
  • PMP certification
  • Knowledge of Customer Success Best Practices
  • French or other European language

Benefits

  • Benefits package includes pension, health care, and life insurance