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Clarizen Admin Services is a fast-growing team that partners with key customers, including Fortune 500 brands, as product experts, advisors, and strategic consultants. This team works closely with our internal teams to provide the best customer experience in the industry!

This is a team-oriented position that has strong potential for growth, responsibility, and overachievement. We are looking for candidates who enjoy a high paced environment, with multi-role responsibilities and bring enthusiasm to their job. It is a blended role requiring both account management skills and technical aptitude.

Location: San Mateo, CA

Responsibilities

  • Develop strong relationships with customer sponsors and stakeholders, becoming akin to an employee of the customer
  • Gain a deep understanding of the customer’s business processes and ensure Clarizen is closely aligned with the customer’s business strategy
  • Develop and deliver upon functional and technical system specifications to meet customer functionality, reporting, customization, and adoption requirements
  • Relentlessly serve as the customer advocate to Clarizen, ensuring high customer satisfaction
  • Represent Clarizen in customer hosted meetings, brainstorming sessions, and other engagements
  • Provide expert level support to customer admins and end users
  • Partner closely with Clarizen Customer Success, Professional Services, and Support to provide a well-rounded customer service model
  • Maintain and closely manage a portfolio of up to 6 assigned customers
  • May require up to 30% travel

 

Skills and Experience

  • Proven track record driving success on behalf of or with enterprise customers
  • 3+ years of work experience in customer-facing roles for technology companies with at least 2 years of experience in SaaS account management/customer success/sales engineering/technical account management/professional services/consulting and/or 2-3 years of experience as a Project Manager or Product Owner for PMO
  • Innovative and assertive, with the ability to understand various technologies and assess situations quickly
  • Creative problem solver who thrives in a collaborative environment
  • Experience serving as a customer or department advocate – able to understand and articulate the needs of a customer/department and deliver on those needs
  • Strong presentation and communication skills across multiple delivery formats including in-person, phone, and web session
  • Confident, personable and flexible
  • Exceptional team player
  • Positive attitude, always willing to put the customers’ needs first
  • A self-starter and quick learner comfortable in a fast-paced environment where priorities change constantly and initial requirement may be vague
  • Knowledge of Salesforce or other CRM tools; SaaS & general programming methodologies and software architecture
  • Ability to convey technical information in an easy to understand way

 

Nice to Have

  • Bachelor’s Degree or higher
  • Domain expertise in an IT/ PMO, Engineering/ Agile, Marketing Department, or Professional Services Organization
  • Knowledge of Customer Success and/or Professional Services Best Practices

 

Seniority Level – Mid-Senior level