Ninety percent of the data in the world today has been created in the last two years alone, at 2.5 quintillion bytes of data a day!” This now famous statement comes from an IBM Marketing Cloud paper written in 2016. While the numbers within the quote are inherently obsolete, the quote itself is used time and again to convey how difficult it can be to make sense of the vast amount of data available.
When discussing the necessary elements of a successful business transformation or digitization of processes, the acquisition and analysis of relevant data is only one piece of the puzzle. Businesses must also transform the information into actionable insight for the entire exercise to be worthwhile. It is a daunting task to be sure, but not impossible. We asked some of our customers to discuss the types of data points they are gathering with Clarizen, the role that this data plays in driving their business decisions, and the benefits it provides their PMO.
This video contains some great tips regarding data that can easily be adopted by any Clarizen user. The strategy employed by Publicis to drive significant business change was to identify “one magic KPI” that would be actionable and relevant to a wide group of users. This not only helps improve user adoption, but it also allows the PMO to showcase the impact of their initiatives to the C-level management team.
Cisco’s strategy around data is interesting because they manage a wide variety of project types, requiring that they identify common data metrics which could be captured for every project. After eight years of rigorously collecting these datapoints, Aimee Shea has confidence that the reports she pulls are not only accurate, but robust enough to help determine how to approach future projects and allocate resources as needed.
For ADP, data has transformed the conversations their PMO has with business stakeholders. The Enterprise Learning team is seen as a strategic partner and is being brought into client conversations earlier and with greater effect. Specific to the global pandemic, Clarizen’s data helped the Enterprise Learning PMO quickly show the value that their team is providing the organization during a recent audit and ultimately saved jobs.
Here is some background on each of the customers for context.
Aimee Shea, Director of PMO at Cisco Capital: Aimee leads the PMO which sits within the larger strategy & product development team at Cisco Capital. Cisco Capital resides within the larger finance function within Cisco, Inc. which is a separate entity and fully owned by Cisco Systems. They operate a lot like a bank and have different regulatory expectations. Their primary function is to provide financing for Cisco customers and partners, and they do that by providing traditional financing solutions and extended payment terms in over 100 countries.
Ekin Caglar, Head of Technology at Publicis Groupe: Publicis is the world’s third largest communications group. They operate hundreds of ad agencies, media agencies, and data & tech companies around the world. Their customers are the largest brands on the planet. Publicis has around 85,000 employees, and the Technology team creates software using Clarizen and SAP for all those people’s internal use.
Kyle Stockwell, Director of PMO at ADP Enterprise Learning: ADP is a comprehensive global provider of cloud-based human capital management solutions. They help companies unite and simplify their HR payroll, talent, time, tax and benefit administration needs with innovative technologies. The Enterprise Learning division and their PMO sit within the global shared services team, which reports directly to the CEO.