Select Page
March 27, 2019 – 10:00 AM PST | 1:00 PM EST | 5:00 PM GMT


In this three-part e-learning program, you will learn about the shifting landscape of change management, the impact of agile approaches and what new skills today’s project managers, PMOs and project sponsors will need to remain successful. We’ll also cover how to best measure success and how to create an integrated delivery and implementation plan.

Access the recording of the first master class here.

This second master class will explain why humans react as they do to change, and provide practical ideas for creating engagement when things are in flux. Whether you are a manager encouraging your staff to adopt new ways of working, or a project manager motivating your users to implement project deliverables, this webinar is for you.

Join this session to learn:

  • Different models that explain how humans react to change
  • How to deal with different emotions at different points in the change lifecycle
  • Causes of resistance to change and how to address these


Change Practitioner and Co-Chair – Change Management Institute

Melanie Franklin is a highly respected thought leader in change management with a successful track record in developing and advising business change programs across public and private sector organizations. Her clients include HSBC, the United Nations, National Grid US and Houses of Parliament. She is the author of several publications and a regular keynote speaker at key conferences worldwide.