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Transforming Service Delivery: How Strategic Organizations Can Ensure their Best Days are Ahead, not Behind
Sunday, September 25, 2016 4:00 PM — 5:00 PM

Many strategic organizations reach a point when the same service delivery processes that drove success in the past no longer support growth in the future. At this point, tweaks aren’t enough. Only transforming processes and introducing new ones will keep the organization moving forward. We’ll tap into our experience navigating this complex transition, explaining how organizations can strategically, safely and successfully transform their service delivery processes—ultimately ensuring that their best days are ahead of them, not behind!

Learning Objectives:

  • Drill deep and getting granular to define core issues and requirements
  • Enable and extend visibility to strengthen the level of customer engagement during service delivery
  • Drive efficiency gains through automation
  • Integrate systems to perform revenue recognition and compare expected outcomes with actual results


  • Todd Valentine, Clarizen
  • Justin Gray, LeadMD

Clarizen session: Transforming Service Delivery