Companies Present Integration Between Leading Solutions for Enterprise Work Collaboration and Customer Success Management
SAN MATEO, Calif. – May 13, 2015 – Clarizen, a global leader in collaborative work management software, today announced that it has been recognized as a 2015 Most Innovative Company in Customer Success in the Pure Play SaaS category by Gainsight. This award recognizes companies whose customer success approaches have differentiated their brands in the marketplace. The award was presented onstage at Pulse Conference 2015, the industry’s largest gathering of customer success professionals.
“Clarizen has made a significant investment in delivering a white glove experience for our customers,” said Chris Bates, Clarizen’s global vice president of customer success, who accepted the award. “It’s an honor to have our commitment to customer success recognized by our customer and partner, Gainsight.”
Fellow award recipients include Box, Workday, OpenDNS, and BrightEdge.
Clarizen’s award-winning platform is on display at the conference, including its latest integration with Gainsight’s customer success technology (which will be available soon for customers). Together, the solutions will give companies a 360° view of the customer engagement lifecycle. Leveraging Clarizen’s existing robust Salesforce integration, the Clarizen-Gainsight integration provides visibility to all roles involved with managing a customer. Clarizen provides enterprise project planning, service delivery, resource management and work collaboration, in supporting the needs of the customer while Gainsight tracks customer metrics, such as health and usage analytics. The combination provides full transparency through the customer lifecycle, meeting the needs of sales executives, project managers and service professionals.
Key benefits of the integration:
- Review real-time project status at every stage of the customer’s projects from Clarizen within Gainsight
- Build Gainsight scorecards that map to different customer lifecycle stages (e.g., onboarding customers, live customers)
- Automate processes and calls-to-action (CTAs) triggered by accurate, up-to-date project information
- Collaborate within and across teams by syncing communication directly to Clarizen
- Share complete visibility into Gainsight’s data on a given customer’s health across all project stakeholders working with that customer in Clarizen, including full scorecard metrics and any other data required with configurable mapping rules.
Clarizen is a collaborative work management solution designed for people who value their time, and for organizations that value cross-company engagement. Built on a secure, scalable platform, Clarizen brings together project management, configurable workflow automation and in-context collaboration to create a meaningful engagement experience that allows everyone to work the way they work best. Everyone involved can track projects, communicate effortlessly and participate on their terms. When employees can connect to a larger and more meaningful purpose, progress is not only clear, it’s accelerated. Organizations of all sizes, across 79 countries already rely on Clarizen to help engage their people and move their business forward. The company is privately held with office locations including San Mateo (California), Tel Aviv and London. To learn more, visit clarizen.com.
Clarizen is a registered trademark and the Clarizen logo is a trademark of Clarizen Ltd. All other trademarks are the property of their respective owners.