Service Level Agreement Manager
Automatically route issues by category, severity, and state.
Specification: Integration Apps
Categories: IT, Professional Services, Research and Development
Capabilities: Issue Cases and Bug Management
About This App
Automatically set an issue’s due date based on it’s creation date and severity/ priority (e.g. critical = creation date + 1 day , high = creation date + 2 days, else = creation date + 7 days).
Workflow Rules List
All Issue Types
SLA – Automatically set the issue’s
The following workflow rule sets the issue’s due date automatically, according to its severity: