Case State Changes: Auto-fill lifecycle fields

Automatically fill in a Case’s resolved by, resolved date as well as the rest of the lifecycle fields when the state is updated.

Specification: Clarizen Apps, Core Apps

Categories: IT, Marketing, Professional Services, Project Management, Research and Development

Capabilities: Issue Cases and Bug Management

About This App

Automatically fill in a Case’s resolved by, resolved date as well as the rest of the lifecycle fields when the state is updated.

Workflow Rules List

EntityRule NameDescription
All Case TypesFill Resolution Life Cycle Fields AutomaticallyThe following workflow rule feeds in automatically the life cycle fields (resolved by, resolved date) when state was changed to Resolved
All Case TypesFill in Opened By life cycle fields automaticallyThe following workflow rule feeds in automatically the Opened By & Opened Date when state is updated to Opened
All Case TypesAutomatically fill in Reopen life cycle fieldsThe following workflow rule feeds in automatically the Reopened By & Reopen Date when state is updated to Opened from any other state rather than submitted
All Case TypesFill in close life cycle fields automaticallyThe following workflow rule feeds in automatically the Closed By & Closed Date when state is updated to Closed
All Case TypesFill in automatically reject life cycle fieldsThe following workflow rule feeds in automatically the Rejected By & Reject Date when state is updated to Opened
All Case TypesFill in automatically defer life cycle fieldsThe following workflow rule feeds in automatically the Deferred By & Defer Date when state is updated to Opened